🛍️ Returns and Refunds

At Groky Art, we value your satisfaction and want you to shop with complete confidence.
Our return and refund policy is designed to ensure a fair and transparent process for all customers.
If you are not fully satisfied with your purchase, you may be eligible for a refund or replacement under the terms outlined below.

✅ 1. 30-Day Full Refund Policy

We offer a full refund within 30 days from the delivery date under the following conditions:

• 🔧 Faulty, damaged, or inoperable merchandise.
• 📦 Missing items from your order.
• 🎨 Incorrect size, color, or customized item per the order details.
• 📝 Product does not match its description.

⚠️ 2. Exceptions & Limitations

Refunds will not be granted for:

• Requests made after the 30-day period.
• Change of mind or preference.
• Alterations or modifications to received items.
• Providing incorrect information or mishandling of the product.

🪧 Note: Each order is eligible for a refund only once.

💳 3. Refund Processing Time

• PayPal: 3-5 business days.
• Credit Card: Up to 10 business days.

🚫 4. Return Policy

To save you time and money, we implement a No Need to Return policy for certain cases.
Provide clear photos and detailed information of the issue.
Our team will assess the case and provide a resolution without requiring the item to be sent back.

✉️ 5. How to Request a Refund

1. 1️⃣ Email us: support@grokyart.com
2. 2️⃣ Provide a detailed description and photos of the issue.
3. 3️⃣ Receive support confirmation and resolution.

❓ FAQs

Q: Can I get a refund if I am dissatisfied with my purchase?
A: Refunds are only issued for product quality issues reported within 30 days of delivery.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after a 3-day inspection period upon receipt of necessary information.

Q: What may prevent me from receiving a full refund?
A: Refund requests made after 30 days of delivery, incorrect shipping or customization details, or if the order was delivered accurately per specifications.

Q: How should I prepare a return?
A: No physical returns are necessary. Provide photos and detailed information for resolution.

Q: Can I exchange my items?
A: All products are custom-printed. Exchanges for different sizes or designs will incur a resend fee, which varies based on the item(s).