Returns & Refunds Policy
Our policy lasts 30 days from the delivery date for eligible refund or replacement requests.
We offer a replacement or refund if your order arrives damaged, defective, incorrect, or incomplete. Requests submitted after 30 days from the delivery date are not eligible.
How Do I Request a Refund or Replacement?
Please contact us within 30 days of delivery and provide your order number and clear photos or videos showing the issue. This helps us review your request and resolve it as quickly as possible.
1. Received Item Issues
We accept refund or replacement requests for the following issues:
- Incorrect or defective item: If you receive an item with the wrong design, color, or other production error, we can provide a replacement or refund.
- Damaged item: If your canvas arrives damaged, please provide photos of the item and packaging. We can provide a replacement or refund.
- Missing item: If an item is missing from your order, please contact us with photos of the package and its contents. We will arrange a replacement for the missing item.
- Print or quality issue: If your canvas has significant issues such as blurry, faded, or poor-quality printing, please contact us with photos so we can review the issue and provide an appropriate solution.
- Wrong item received: If you receive an item that is different from what you ordered, we can provide a replacement or refund.
2. Shipping Issues
Tracking has not been updated: If tracking information has not been updated for more than 10 business days for US orders or 30 days for international orders, please contact us so we can investigate and determine the appropriate solution.
- Delivery may occasionally be delayed due to severe weather, holidays, carrier disruptions, or other circumstances beyond our control.
- Package delivered to the wrong address: If the carrier confirms that the package was delivered to an incorrect location, please contact us so we can review the situation.
- Package returned to sender: If your package is returned to us despite the shipping address being correct, please contact us and we will review the available options.
- Package lost in transit: If the carrier confirms that your package has been lost, we can provide a replacement or refund.
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Please Note
Requests must be submitted within 30 days from the delivery date to be eligible.
We do not accept returns, refunds, or exchanges simply because you changed your mind after receiving a personalized product in normal condition. - To process a claim, please provide:
- Order number
- Email address
- Proof of purchase
- Clear photos or videos showing the issue
- Complete delivery address
- Contact telephone number, if applicable
Our support team will review your request and determine the appropriate solution. If the issue is eligible, we will provide a replacement or refund according to our policy.
Customer Errors
We do not offer refunds or replacements for issues caused by information or selections provided incorrectly by the customer, including
- Incorrect or incomplete shipping address
- Invalid address
- Incorrect personalization details
- Incorrect design, color, or other options selected at checkout
- Damage caused by improper use or care
Please carefully review your order and personalization details before completing your purchase.
Refund Processing Time
Once your refund request is approved, we will process the refund within 5-7 business days. After the refund is processed, the time for the funds to appear in your account may vary depending on your payment provider or bank.
Can I Change or Cancel My Order?
Because personalized products enter production quickly, we can only accept order changes or cancellations within 24 hours of placing the order.
Please contact us as soon as possible and include your order number and the requested change.
Once your order has entered production, we cannot guarantee that changes or cancellations can be made.
Please Note
- Orders can only be changed or canceled within 24 hours of purchase.
- Once production has started, changes or cancellations are no longer available.
- Once an order has shipped, it cannot be changed or canceled.
FAQs
Q: Can I get a refund if I am dissatisfied with my purchase?
A: Refunds are only issued for product quality issues reported within 30 days of delivery.
Q: How long does it take to receive a refund?
A: Refund requests are reviewed within 3 business days after we receive the necessary information. Once approved, refunds are processed within 5-7 business days. The time for the funds to appear in your account may vary depending on your payment provider or bank.
Q: What may prevent me from receiving a full refund?
A: Refund requests made after 30 days of delivery, incorrect shipping or customization details, or if the order was delivered accurately per specifications.
Q: How should I prepare a return?
A: You do not need to send anything back. Please provide clear photos and a short description of the issue. Our team will review the details, and if the problem is confirmed to be on our side, you will receive a refund according to our policy.
Q: Can I exchange my items?
A: All products are custom-printed. Exchanges for different sizes or designs will incur a resend fee, which varies based on the item(s).