Returns and Refunds

At Groky Art, we value your satisfaction and want you to shop with complete confidence.
Our return and refund policy is designed to ensure a fair and transparent process for all customers.
If you are not fully satisfied with your purchase, you may be eligible for a refund or replacement under the terms outlined below.

1. 30-Day Full Refund Policy

We offer a full refund within 30 days from the delivery date under the following conditions:

• Faulty, damaged, or inoperable merchandise.
• Missing items from your order.
• Incorrect size, color, or customized item per the order details.
  
• Product does not match its description.

2. Exceptions & Limitations

Refunds will not be granted for:

• Requests made after the 30-day period.
• Change of mind or preference.
• Alterations or modifications to received items.
• Providing incorrect information or mishandling of the product.
• Note: Each order is eligible for a refund only once.

3. Refund Processing Time

• PayPal: 3-5 business days.
  Credit Card: Up to 10 business days.

4. Return Policy

To save you time and money, we apply a no need to return policy for personalized items. If your customized product arrives damaged, defective, or incorrect due to our error, you will not be required to send the item back. Simply provide photos and a brief description of the issue, and our team will resolve it with a replacement or refund.
Please provide clear photos and a brief description of the issue. Our team will review your case carefully, and if the problem is due to defects, damage during production, or errors on our side, we will issue a replacement or a full refund without requiring you to return the item.

5. How to Request a Refund

1. Email us: support@grokyart.com
   Provide a detailed description and photos of the issue.
   Receive support confirmation and resolution.

FAQs

Q: Can I get a refund if I am dissatisfied with my purchase?
A: Refunds are only issued for product quality issues reported within 30 days of delivery.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after a 3-day inspection period upon receipt of necessary information.

Q: What may prevent me from receiving a full refund?
A: Refund requests made after 30 days of delivery, incorrect shipping or customization details, or if the order was delivered accurately per specifications.

Q: How should I prepare a return?
A: You do not need to send anything back. Please provide clear photos and a short description of the issue. Our team will review the details, and if the problem is confirmed to be on our side, you will receive a refund according to our policy.

Q: Can I exchange my items?
A: All products are custom-printed. Exchanges for different sizes or designs will incur a resend fee, which varies based on the item(s).