FAQs

Frequently Asked Questions

🛒 Orders

1. How do I place an order?

Simply select the product, customize it (if applicable), add it to your cart, and proceed to checkout. If you need help, feel free to contact us.

2. Can I edit or cancel my order after placing it?

We process orders quickly, so if you need to make changes or cancel, please contact us within 6 hours of placing the order at support@grokyart.com.

3. I didn’t receive an order confirmation email?

Please check your spam or junk folder. If it’s still missing, reach out to us with your name and email used during checkout.

💳 Payments

4. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal and Google Pay.

5. Is my payment information secure?

Yes! Our store uses Shopify’s secure payment gateway and SSL encryption to protect your information.

🚚 Shipping

6. How long does shipping take?

Standard US shipping takes 2–5 business days. International orders may take 6–12 business days. Production time is 1-3 business days before shipping.

7. Do you ship worldwide?

Yes, we offer international shipping to most countries.

8. Will I get a tracking number?

Yes, once your order ships, we’ll email you the tracking number. You can also track your order here.

🎁 Product & Customization

9. Can I personalize my product?

Yes! Most of our products allow personalization. Simply enter your custom text or upload images where indicated on the product page.

10. Will my custom design look exactly like the preview?

We do our best to match your preview. Minor adjustments may occur to optimize print quality, but the overall design will remain true to what you see.

🔁 Returns & Issues

11. What’s your return policy?

Since most items are custom made, we only accept returns for defective or incorrect items. See full details on our Returns & Refunds Policy.

12. My item arrived damaged – what should I do?

Please email us photos of the damaged item and your order number within 7 days. We’ll send a replacement or offer a refund.

13. I received the wrong item. Can I get it replaced?

Of course! Let us know right away and we’ll ship the correct item as quickly as possible.

📩 General Support

14. How do I contact customer service?

You can reach us via our Contact Us page or email us directly at support@grokyart.com.

15. Do you offer bulk discounts?

Yes! If you're ordering for a group or event, feel free to contact us with your needs and we’ll provide a custom quote.

16. Do you have a gift option?

Absolutely. You can include a gift note at checkout. Pricing details are never included in the package.