1. Processing Time
All orders are made to order. Please allow 2-4 business days for processing before your order is shipped. During peak seasons (such as holidays), processing times may be slightly extended.
2. Estimated Delivery Time
- United States: 2-5 business days after processing, 4-9 business days total.
- Canada: 5-8 business days after processing, 7-12 business days total.
- Australia: 5-8 business days after processing, 7-12 business days total.
Delivery times may vary depending on your location and shipping carrier.
3. Shipping Fees
- United States Shipping: $9.99 flat rate
- Canada Shipping: $15.99 flat rate
- Australia Shipping: $15.99 flat rate
FREE Shipping on orders over $100
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details. Please allow 24-48 hours for the tracking link to become active.
You can also check your order status anytime on our Track Order page.
5. Shipping Address
Please make sure your shipping address is complete and accurate when placing your order.
If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once your order has entered processing or shipping.
6. Delayed or Missing Orders
If your package is delayed or marked as delivered but not received, please Contact Us within 7 days. Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control. We will do our best to assist you with any delivery issues.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us with your order details and photos of the issue. We will review the situation and work with you to find an appropriate solution.
For more information about returns and refunds, please visit our Refund & Return Policy.
8. Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the recipient and are not included in our shipping fees.
Need Help?
If you have any questions about shipping or delivery, please contact us at:
Email: support@grokyart.com
We will be happy to assist you.
